Orders & Returns

Any product returned for exchange or for refund must have been purchased from the Commonwealth Philippines Web Store.

Items may be exchanged within seven (7) days from the time the product was delivered.

Items may be exchanged with other items for sale within Commonwealth Philippines Web Store only. Exchange of store products are not allowed.

The shipping fee for the original item will not be refunded and the shipping fees for the new item and the item to be exchanged will be shouldered by the buyer.

It is recommended to insure the return shipment as the customer is under a duty to take reasonable care of the goods and will be liable for damage to them until eCommerce receives the package. In case of dispute, it is also recommended for the customer to retain proof of sending.

Items that were bought on sale or any form of promotional discount cannot be returned nor exchanged.

Special releases may not be exchanged or returned. 

PRODUCT EXCHANGES AND REFUNDS POLICY

Items should be returned unused, and with all Commonwealth Philippines Web Store and designer garment tags still attached upon seven (7) days of receipt. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

Where provided, any designer packaging such as authenticity cards, hang tags, dust bags should be included with the return.

For footwear returns, it must be double boxed (wrapped with bubble wrap and using an outer shipping box) and include original packaging (including manufacturers packing paper for footwear), with all factory tags still attached (including extra laces included with some footwear), and in unused and unworn condition.

Returns that are incomplete, damaged or soiled (including the shoe box) may not be accepted and may be sent back to the customer and/or a refund/exchange refused.

All items returned should have a sales invoice to ease the process. Unidentified returns may be returned to the sender.

Commonwealth Philippines reserves the right to reject returns if it determines, in its sole discretion, that the customer is attempting to return worn items, return multiple items that were purchased with the intention of resale, or for any other exploitation of this return policy. 

DEFECTIVE OR DAMAGED ITEMS

Defective or damaged items reported within three (3) days of delivery will be replaced by Commonwealth Philippines without any further cost to the buyer. Commonwealth Philippines will evaluate each case to certify that the items in question are truly defective. Items reported after the three day window will be invalid for exchange.